Director of Retail Operations & Merchandising
About the role
- Motown Museum is seeking a dynamic and hands-on Director of Retail Operations & Merchandising to build and lead our retail operation as a revenue-generating extension of the Motown brand and visitor experience. This is a unique opportunity to launch and shape a retail program from the ground up—from product strategy and store setup to team leadership and sales performance
What you'll do
Lead retail store launch from concept to opening readiness
· Develop and execute retail strategy to drive revenue and growth
· Oversee merchandising, product assortment, and vendor partnerships
· Manage inventory, financial performance, and key retail metrics
· Build, lead, and develop a high-performing retail team
· Ensure seamless daily operations and exceptional store presentation
· Align retail offerings with exhibitions, programming, and storytelling
· Support the growth of e-commerce and digital retail
Qualifications
· 5–8 years of retail leadership experience, including store openings
· Strong merchandising, buying, and inventory management expertise
· Proven ability to drive sales and manage financial performance
· Experience building and leading teams
· Strong operational and analytical skills
· Passion for music, culture, and storytelling
Education
- Bachelor’s degree in Business Administration, Retail Management, Merchandising, Marketing, or a related field required
- Master’s degree (MBA or related field) preferred, but not required