Director of Housekeeping

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service

• Follow departmental policies, procedures and service standards consistently offering professional, engaging and friendly service.

• Ensuring the highest degree of cleanliness and maintenance in accordance with Fairmont Hotels & Resorts standards, policies and procedures.

• Creating an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQA

• Effectively and accurately managing payroll and departmental expenses of Housekeeping department, within budgeted and forecasted guidelines.

• Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas.

• Actively engage with local laundry partners and consistently source new business opportunities

• Overseeing all recruitment processes, and developing departmental succession plans

• Effectively manage all colleagues relationships within the department

• Maintaining an environment that promotes the health, wellness and safety of both colleagues and guests

• Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering

• Ensuring high colleague engagement through recognition and removal of identified barriers

• Overseeing the Housekeeping Management to maximize leadership synergy

• Liaising with all Hotel departments as required

• Actively participating as a member of hotel committees as required

• Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented

• Other duties as assigned

• Previous Senior Housekeeping Leadership experience, 2-3 years within a similar establishment is required

• Proven leadership, developer and delegation skills with an ability to lead medium-size team of 30-45 colleagues to achieve the departmental goals

• Strong organizational and administration skills

• Excellent communication skills, both written and verbal

• Ability to work in a fast paced, diverse environment

• University degree or Hotel Management Diploma preferred

• Excellent computer skills

• Knowledge of the Property Manager System / Opera

• Excellent problem solver and decision maker

Physical and operational demands:

• Mobility: Moving between guestrooms, public areas, and service zones to inspect cleanliness and address issues

• Hands‑on oversight: Occasionally assisting with cleaning tasks or demonstrating procedures to staff

• Standing and walking for extended periods during inspections, meetings, and guest interactions

• Lifting and carrying light to moderate items up to 60 pounds (e.g., cleaning supplies, linens) when necessary

• Working irregular hours including weekends, holidays, and early mornings, which can affect physical stamina

All your information will be kept confidential according to EEO guidelines.