Desktop Support
· Provide floor walk support to assist end users during desktop migration.
· Strong desktop support experience – Windows platform – XP, Windows 7 & 8.1 and Office 2013
· 10 -15 years of EUC desktop support experience - Demonstrated expertise in configuring, installing and troubleshooting PC systems, Windows 7 & Windows 8.1, MS office 2013 applications, Windows based applications, network configuration, TCP/IP,SQL and memory management
· Strong listening skills, analytical and problem solving skills Assist users with configuring Email in smart phones
· Software installation, configuration, and troubleshooting for end users
· Network printer installation/configuration
· Working knowledge of remote access: Remote Desktop and Virtual Private Network
All your information will be kept confidential according to EEO guidelines.