Customer Support Representative (Polish)
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Polish-speaking Customer Support Representative to join their teams in Lisbon. The employee would support customers of an airline company.
Position: Customer Support Advisor
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Handle all incoming contacts from customers through phone, chat and email
Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
Make sure that great levels of client service is delivered at all times and ensure a positive experience.
REQUIREMENTS:
Native/fluent in Polish both verbal and written. Good command in English (minimum B2 level)
Passionate about customers and customer service
Problem-solving skills
Upbeat and positive attitude
Ability to identify, apply and explain your product and/or service expertise with clarity
Ability to work in shift rotation (Monday to Sunday).
OFFER:
Guidance and tools to reach your full potential
Private health insurance after contract signature (additional to standard insurance)
A dynamic and creative team with positive and friendly atmosphere
And much more!