Customer Success Specialist

As a Customer Success Specialist, you will be responsible for ensuring a smooth and efficient transition for our new incoming clients, as well as maintaining a healthy and productive relationship with existing clients.

Responsibilities

• Act as a liaison between our engineers and clients
• Conduct post-launch case studies and reviews
• Address client issues that surface post-launch
• Ensure customer success long term

• Has a Bachelor’s degree or equivalent experience. A background and/or interest in healthcare and science is a plus.
• Is a proactive (not simply reactive) self-starter with an entrepreneurial spirit
• Has expert communication and interpersonal skills
• Has a demonstrated record of success
• Constantly wants to improve and motivates themselves and others

All your information will be kept confidential according to EEO guidelines.