Customer Success Manager (Dental RCM)
Posted Updated
Location - Ahmedabad, Gujarat (Onsite)
Shift Timing
Night Shift – 06:30 PM IST to 03:30 AM IST
About the Role
- We are seeking an experienced Customer Success Manager (CSM) with a strong background in Dental Revenue Cycle Management (RCM) to manage client relationships, ensure operational excellence, and drive customer satisfaction.
- The ideal candidate will act as the primary point of contact for dental practice clients, ensuring seamless service delivery, issue resolution, and continuous process improvement.
Key Responsibilities
- Serve as the primary relationship manager for assigned dental practice clients.
- Ensure successful execution of Dental RCM processes and achievement of client KPIs.
- Coordinate with internal AR, Insurance Verification, Denials Management, Cash Posting, and Operations teams to resolve client concerns.
- Conduct regular client meetings, performance reviews, and business updates.
- Monitor account health, identify risks, and implement retention strategies.
- Analyze revenue cycle performance metrics and provide actionable recommendations.
- Handle escalations and ensure timely resolution of operational issues.
- Drive client satisfaction, retention, and long-term partnership growth.
- Collaborate with leadership teams to improve workflows and service delivery standards.
- Maintain detailed documentation of client interactions, action plans, and follow-ups.
Required Qualifications
- Minimum 5–6+ years of experience in Dental Revenue Cycle Management (RCM).
- Strong preference for candidates with end-to-end Dental RCM exposure.
- Candidates with significant experience in Accounts Receivable (AR), Denials Management, and Insurance Verification (IV) will also be considered.
- Excellent verbal and written communication skills with a neutral-to-US accent.
- Strong client-facing and stakeholder management experience.
- Good analytical, problem-solving, and troubleshooting abilities.
- Ability to manage multiple client accounts and priorities simultaneously.
- Comfortable working in a fast-paced, metrics-driven environment.
- Technical Requirements
- Hands-on experience with major Dental Practice Management and RCM software platforms.
Strong understanding of
- Accounts Receivable Management
- Insurance Verification
- Claims Processing
- Denials Management
- Payment Posting
- Revenue Cycle Analytics
- Experience working with US dental practices is highly preferred.
Preferred Skills
- Customer Success or Account Management experience within Dental RCM.
- Strong presentation and client communication skills.
- Ability to identify process improvement opportunities and drive execution.
- Experience working with US-based clients and teams.
What We Are Looking For
- A proactive, client-centric professional who can build strong relationships with dental practices.
- Someone who understands both operational Dental RCM workflows and customer success management.
- A candidate who can effectively bridge client expectations and internal operational teams to ensure exceptional service delivery.