Customer Success Manager

What you’ll be doing:

This is an excellent entry-level opportunity for someone with 2+ years of experience who is looking to build a successful career in account management and sales. As a Customer Success Manager you will be responsible for driving customer retention, product adoption, engagement and long-term value across a portfolio of Industry & Leisure customers.

• Manage a portfolio of Industry & Leisure customers, driving retention, product adoption and long-term customer value.
• Build strong customer relationships through proactive engagement, performance reviews and best-practice guidance to maximise SaaS subscription value.
• Monitor customer health, identify risks and opportunities and implement strategies to improve satisfaction, reduce churn and support growth.
• Partner with State Managers, Account Executives, Onboarding and Advertising teams to deliver a seamless customer experience across the customer lifecycle.
• Manage a high-volume customer portfolio, using strong relationship management and commercial acumen to achieve impactful customer outcomes.

What we’re looking for:

• Proven experience in a customer success, account management or client services role within a SaaS or technology environment.
• Demonstrated ability to manage a large portfolio of clients with a structured, proactive and organised approach.
• Strong relationship-building skills with the ability to engage confidently with client principals and business owners in a virtual setting.
• Experience delivering client reporting and data-driven insights in a clear and accessible format.
• Comfortable working with customers in a virtual format, with the discipline and self-motivation to manage a high-volume portfolio.
• Excellent written and verbal communication skills, with strong presentation and influencing ability.
• Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously.

A few other things we want you to know...

• As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
• If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.
• We understand the importance of work-life balance and offer flexible working arrangements, including part-time options. If you’d like to explore this, just ask during the process.
• We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
• Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.

So come and join our team - because every role is a big role in our plans to go big.