Customer Strategy Manager (Banking)| Poland
Posted
We are looking for an experienced Customer Strategy Manager with a strong background in banking and strategic advisory, ready to lead high-impact engagements for financial institutions. This role is ideal for someone who combines deep banking knowledge with hands-on strategy delivery experience and thrives at the intersection of business strategy, digital transformation, and customer experience in financial services. 🌐
Who you are
- 7+ years of experience in strategy, management consulting, or internal strategy functions, ideally within banking or financial services 🏦
- Proven experience working in a consulting firm or internal strategic unit (e.g. corporate strategy, transformation office, digital banking)
- Strong understanding of banking operating models, digital transformation, omnichannel distribution, and customer lifecycle management
- Demonstrated ability to lead complex strategic initiatives, manage senior stakeholders, and drive teams toward measurable outcomes 🧠
- Strategic and analytical thinker, comfortable structuring ambiguous banking challenges and translating insights into actionable recommendations
- Confident communicator with experience presenting to senior management and executive-level stakeholders
- Comfortable collaborating across strategy, technology, data, and regulatory teams
- Fluent in English and Polish 🗣️
- Willingness to travel as required ✈️
- Advanced skills in PowerPoint and Excel (experience with Tableau or similar tools is a plus)
- Master’s degree in business, economics, engineering, or a related field (MBA or equivalent is a plus)