Customer Service Representative

Job Description :

Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions. Assists medical providers in problem resolution, as needed.

Responds to provider phone inquiries in a prompt, courteous and concise manner.

Documents all provider encounters in clear and concise logs.

Transfers providers to other Call Centre units as needed.

Meets individual performance standards.

Performs other duties as may be assigned by management."

Thank you ,

Asma Khan Suri.,

317-210-8729

Must be able to pass a background and drug screen