Customer Service Advisor

To provide support student recruitment from Latin America. Must be outgoing, results-oriented, have a good understanding of international recruitment within the education sector, and able to demonstrate an awareness of at least one major overseas market.

Key job responsibilities include:

• Assist in administrative process, update and maintain policies and procedures, referrals, payments, database.

• Handle administrative requests and queries from Account and Regional managers.

• Systematically and proactively managing agent bookings, both telephone and email communication in Spanish and English

• Building and maintaining strong relationships with agents and our customer services team.

• Utilising Salesforce CRM System as well as various internal systems and databases to manage bookings and groups referrals.

• Dealing effectively with challenges, resolving complaints, escalating issues to the relevant line managers and providing ongoing customer support.

• Managing cancellations & postponements;

• Supporting the Account and Regional Manager for the region.

• Demonstrating an excellent knowledge of Kaplan International products.

• To meet and exceed our Key Performance Indicators (KPIs)

• Manage sales pipeline to achieve team sales targets and drive results.

• Prepare and provide quotes developing relationships of both new and existing partners.

Minimum Qualifications

• Requires 2-5 years related experience

• A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets,

• Be comfortable working to tight deadlines while managing competing priorities

• Bilingual proficiency in English (C1)

• Exceptional interpersonal and communication skills

• Ability to multi-task, prioritize and manage time effectively

• Ability to work under pressure and hard when required, and through customer objections

• Competent computer skills

• Bachelor’s degree or equivalent