Customer Care Specialist

SummaryResponsible for performing routine accounts receivable transactions and general office duties. Performs financial related work and analysis as required. Provides accurate information and professional assistance to customers. Research, documents, and resolves customer account issues and concerns. Analyzes customer accounts and reports.
Essential Duties And Responsibilities

Establishes, maintains, and closes utility accounts to include processing account changes and creating work orders
Receives cash, checks, and credit card payments
Posts utility payments, deposits, and other accounts receivables
Balances all monies and payments received daily
Assists customers, internal and external, with general questions and account inquiries, via email, in person and on the phone
Assists other Customer Care Specialists as needed
Assists with special projects, reports, or assignments when required to ensure customer accounts are maintained and billed accurately
Follows policy, procedures, and safety guidelines
Performs other duties as assigned

Minimum Qualifications

High School diploma or equivalent
Two (2) years of experience in professional office environment providing customer service
Ability to successfully pass a typing test

Preferred Qualifications

Experience in utility billing customer service in municipal government environment
Experience in banking