CRM Consultant_Dynamics 365
Together we do what matters.
Key Responsibilities:
Consult and advise our clients and internal stakeholders on uses of technology to solve business problems
Perform application development, complex code development, application testing, and component design
Write technical specifications and collaborate with the functional team to ensure requirements are understood
Prototype, configure, and test respective business processes
Enable the design of conceptual architecture and technical solutions
Use key performance indicators (KPIs) to measure and test the quality of projects
Improve your clients business by identifying potential challenges and supporting continuous improvement through their CRM system
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Dynamics CRM Customer Service
Unified Service Desk
Desirable:
Genesys CTI Integration
Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code
Typescript/Javascript
Plugins, custom actions
Power Automate/Workflows
Client management skills and the ability to work with customers to develop and manage an action plan
Collaborated with global teams on CE technology implementation and maintenance projects
Strong consulting skills and client-facing experience with an implementation partner and/or end user
Bachelor’s degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience
About you
Analytical, curious, agile
Team player and good communicator
Problem-solver, patient, quality-driven
Self-motivating
Innovative mindset
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