Control-M Customer Success Specialist - India
Posted Updated
To ensure you're set up for success, you will bring the following skillset & experience:
- Minimum 3 years of experience working with Control-M or comparable enterprise workload automation and scheduling solutions.
- Hands-on experience administering, supporting, implementing, or consulting on Control-M environments, including on-premises and/or SaaS deployments.
- Strong knowledge of Control-M version 9.x environments, preferably 9.18, 9.19, 9.20, 9.21, 9.22 and newer releases.
- Experience with Control-M capabilities such as APIs, Workload Change Manager (WCM), Managed File Transfer (MFT), Workload Archiving, forecasting, monitoring, high availability, and enterprise scheduling.
- Practical experience performing upgrades, migrations, implementations, and supporting enterprise-scale production environments.
- Working knowledge of enterprise databases including Oracle, Microsoft SQL Server, PostgreSQL, or equivalent technologies.
- Understanding of integrations across cloud platforms, DevOps toolchains, ERP applications, data platforms, automation frameworks, and enterprise application ecosystems.
- Strong troubleshooting, analytical, consulting, and problem-solving skills with the ability to translate business objectives into technical recommendations.
- Excellent communication, presentation, stakeholder management, and customer engagement skills, with the ability to build trusted relationships at multiple organizational levels.
- Experience using Customer Success methodologies and platforms such as Gainsight is preferred. Control-M certifications are considered strong advantages.