Cluster Manager - WA

About the role

Reporting to the Multi-Region Manager, the Cluster Manager leads and supports 5 of T2's retail stores across the WA portfolio, with accountability for P&L performance and operational success. Through effective coaching and mentoring of Store Managers and their teams, the Cluster Manager drives the execution of the T2 retail strategy, ensures the highest standards of brand representation, and cultivates a customer-centric culture that delivers an exceptional and seamless customer journey.

Key responsibilities

• Based in your home store three days per week, this role may be based out of our T2 Booragoon or Carousel store.
• You'll lead day-to-day operations of your home store, including rostering, visual merchandising, stock management and deliveries, while creating exceptional customer experiences. You'll also play a key role in supporting your cluster of stores to drive commercial performance, operational excellence, and high-performing teams.
• Lead and embed a culture with the T2 Values that builds a team of engaged product and brand ambassadors within your store.
• Drive exceptional customer service that translates into increased customer satisfaction and loyalty.
• Achieve budgeted sales, wage targets and manage other controllable costs.
• Ensure your store and cluster is operating to correct T2 policy, processes and guidelines.
• Identify your team’s development needs and motivate to drive performance for future succession
• You will inspire your team to deliver customer excellence in all facets of store operations.
• With a background in retail management, you will be passionate, commercially minded and focused on delivering positive results for the business.
• You will have strong communication skills and excellent time management skills
  
  

Life at T2

• Competitive salary with bonus earning potential with T2’s monthly sales incentive program.
• Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
• Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
• Volunteer leave day per year with a purpose-aligned organisation.
• Workplace policies with impact: Gender equity policy, Equitable remuneration policy and Flexible working arrangement options
• Employee Assistance Program (EAP).

About the application process

Don’t feel like you meet every single requirement? Still apply! We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

No agencies please – we have this one brewing in-house.

Sounds like your cup of tea? Apply now!