Clinical Manager, Housing Support Program

JOB TITLE: Housing Support Clinical ManagerORGANIZATIONAL UNIT: Behavioral HealthLOCATION: Claratel Stone Mountain - Housing Support Program
Housing Support Clinical Manager
This program is provided to adults living in permanent subsidized housing to promote housing stability, wellness, independence, recovery, and community integration. Housing stability is measured by ongoing housing, decreased number of hospitalizations/ER visits/incarcerations, decreased frequency and duration of crisis episodes, and by increased and/or stable participation in maintenance of personal housing stability and wellness. Supports based on the individuals’ needs are used to promote resiliency while understanding the effects of SPMI and lived trauma. The Housing Support staff will serve as the first point of contact for landlords/property owners for any issues arising with an individual in supportive housing, and will provide linkage to community, general entitlements, psychiatric/substance use/medical services, crisis prevention, and intervention services.
JOB SUMMARY The Housing Support Clinical Manager is an integral part of the Housing Support Program, which provides multiple supports including case management and psychosocial rehabilitation to assist individuals living in permanent subsidized housing to promote ongoing housing stability. Under general supervision, the HSP Clinical Manager provides daily support, planning, and oversight of staff providing the following types of support

Assistance with housing search, leasing, and move-in processes
Purchase of initial housing furnishing, deposits, household goods for the one-time move-in needs
Safety and wellness checks and housing safety inspections
Developing a Housing Stability Support Plan as an adjunct to an individual’s IRP
Early intervention to mitigate factors impacting housing stability (e.g., late rent payment, lease violations, tenant/landlord or property owner conflicts)
Education on the roles, responsibilities, and rights of tenant(s) and the landlord/property owner
Assistance with the annual housing recertification, inspection, or voucher conversion processes

DUTIES AND RESPONSIBILITIES The Housing Support Clinical Manager will:

Supervise, coach, and train program personnel
Oversee and ensure compliance with contractual and regulatory requirements of DBHDD and other bodies
Demonstrate data-driven decision capabilities in daily operations and long-term planning
Role model excellent customer service with internal and external stakeholders
Provide daily programmatic supervision of staff
Ensure high quality documentation by self and staff completed in accordance with agency policy
Conduct monthly documentation reviews to ensure adherence to agency documentation guidelines
Develop potential leaders to support leadership succession
Enhance staff development by facilitating team meetings, providing monthly supervision and conducting on-going education/training
Ensure and monitor strong follow uregarding their responsibilities,
Monitor program budget to ensure compliance, as presented from the director
Ensure and monitor strong follow‑up for direct and indirect reports regarding their responsibilities
Monitor and track staff task completion to ensure role expectations are met
Coordinate communication between team and external stakeholders or DBHDD to ensure all required tasks and processes are completed
Coordinate and monitor the team to ensure all housing leases are active with stable, safe housing
Ensure staff complete all required tasks to support stable housing for clients in the GHV prograM
Additional duties as assigned by director

MONITORING AND QUALITY ASSURANCE:

Contact attempts meet program minimum expectations of approximately two per client per month
Completion and quality of staff documentation, ensuring notes and interventions reflect clinical best practice
Program census to ensure accuracy

METRICS:

Team note completion rate:

Team shows consistent month‑over‑month improvement in note completion rates, working toward a long‑term goal of meeting the floor of 95%, with documented improvements in note quality based on supervisor audits.

Team service hour productivity:

Team achieves at least 80% of individual service hour goals each month, with trending improvements toward meeting toward 90%, shown over rolling 90‑day periods.

GHV housing leases:

GHV housing maintains at least a 90% active lease rate across the total census each month.

WORKING CONDITIONS

Office setting Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation
Travel throughout DBHDD Region 3 required
Ability to use a computer, telephone, fax, copy and scanning machine
Must pass a pre-employment drug screen and background (fingerprint) check, have valid Georgia driver’s license and motor vehicle record, complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings.

MINIMUM QUALIFICATIONS

Master’s degree in counseling, social work, or related field. Associate license, independent license preferred
Three years’ experience providing case management/community support service or similar
Demonstration of leadership/management experience or increased duties in current/previous employment
Proficient with technology, electronic health records, and the following computer applications
Microsoft Word, Excel, Outlook, and Teams
Possess strong interpersonal skills, lead as a positive team player, enjoy working with individuals from diverse backgrounds, and foster relationships with various stakeholders

Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so. This employer participates in E-Verify.
For more information visit Claratel – Helping make brighter tomorrows.DeKalb.CSB.is.an.equal.opportunity.employer.regarding.disability.under.VEVRRA.and.ADA