Client Services Manager – Home Care

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our West Chester, PA office.

Are you looking for an opportunity to grow your career in healthcare while making a meaningful impact on clients, families, and field employees? As a Client Services Manager, you'll play a key role in coordinating high-quality home care, managing a caseload, building community relationships, and supporting the growth of the office.

What You'll Do

• Coordinate client services and address emergent scheduling needs.
• Manage and proactively grow an assigned caseload.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Provide exceptional customer service while ensuring quality home care.
• Partner with Clinical Managers to support and supervise field employees.
• Develop strong, collaborative relationships with office and field teams.
• Monitor key business and operational metrics.
• Support the overall growth and success of the West Chester office.

What We're Looking For

• Bachelor's degree preferred.
• Prior medical office, healthcare, or home care experience preferred.
• Previous supervisory or leadership experience is a plus.
• Demonstrated success achieving goals and taking on increasing responsibility.
• Strong computer skills, including electronic medical record experience.
• Excellent communication, interpersonal, and organizational skills.
• Ambition to grow and advance within BAYADA.

Why Join BAYADA?

BAYADA offers the opportunity to build your leadership skills, grow your career, and make a meaningful difference in the lives of clients and families.

• BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.
• Award-winning workplace: proud to be recognized by
• Newsweek’s Best Place to Work for Diversity
• Newsweek’s Best Place to Work for Women
• Newsweek’s Best Place to Work (overall)
• Newsweek’s Best Place to Work for Women and Families
• Glassdoor Best Places to Work
• Forbes Best Places to Work for Women
• Weekly pay
• AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
• Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.
• Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.
• Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more
• Check out our blog:
• Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
• To learn more about BAYADA Home Health Care benefits, visit:

Join BAYADA and become part of a team committed to providing exceptional home care with compassion, excellence, and reliability.