Cisco Video Conference – L1 Support

Manage and maintain Video conferencing equipment and performing daily health checks.

- Support and manage Video Conference meetings via Microsoft Outlook and support AV and Video Conferencing rooms.

- Monitor Video infrastructure capacity and performance to ensure continued, uninterrupted operation of its systems and applications.

- Provide first line fault monitoring on the customers video networks making best use of available network management tools.​

- Responsible for documenting and recording all details of the identification and resolution of any issues on the customer networks using the help desk ticketing software.

- Hands on experience and troubleshooting skills on videoconference and audiovisual equipment (Biamps, projection systems, displays, cameras, microphones, integrated A/V systems, etc.)

- Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems.

- Knowledge on Cisco (Tandberg) codecs like SX10, SX20, SX80,C40 etc. is an added advantage

- Knowledge on Cisco Video Infrastructure like VCS (Control & Expressway), TelePresence Server, TMS and CUCM and MCU is an added advantage.

- Deal with Level 1 and Level 2 tickets.

- Avaya phone & cabling knowledge.

- Ready to work on 24X7 support.

Please let me know if you have any Q

Avaya,Cisco

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