Business Process Manager

Overview

Employment in this role is conditional upon successful execution of the contract by the client.

The current period of performance is scheduled to end on June 30, 2027; however, the client retains the unilateral right to extend the contract beyond this date by exercising one or more option periods, subject to the terms, conditions, and funding provisions of the awarded contract

The Work

The Business Process Manager will serve as a senior business process advisor responsible for evaluating, improving, coordinating, and documenting business operations across multiple financial units. This position provides strategic analysis, business process improvement recommendations, implementation planning, workload assessments, fiscal year-end coordination, system readiness activities, organizational change support, and leadership for special projects.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities

• Financial Management Support
  • Provide accounting process coordination, implementation support, and operational readiness expertise by assisting OFB Managers with routing reconciliations to ensure trial balance remains free of correctable errors for system Implementation.
  • Coordinate and oversee activities related to Revolving Fund Reconciliations.
  • Coordinate and oversee FLAIR Revenue Processing (RP) reviews.
  • Coordinate and oversee Master Trial Balance cleanup and monitoring.
  • Coordinate and oversee Outstanding Warrant report monitoring.
  • Coordinate and oversee Division receivable analysis.
  • Coordinate and oversee post-closing adjustment reviews.
  • Coordinate and oversee financial statement monitoring.
  • Assist OFB Managers with research of revenue deposit and check log issues.
  • Assist Managers with payment data monitoring and prepay analysis for cutover preparations.
• Business Process Improvement
  • Assist OFB Managers over Disbursements, Revenue, Financial Reporting, Budget, and Payroll to develop, review, maintain, update and/or validate business process documentation, standard operating procedures (SOPs), agency policy and procedures (AP&Ps), desk procedures, workflow diagrams, process maps, work instructions, and related operational documents that support the transition.
  • Evaluate existing business processes and recommend operational improvements.
  • Review, validate, and update standard operating procedures and work instructions.
  • Ensure business procedures remain current and aligned with agency policies and business processes.
  • Analyze workflow efficiencies and recommend process improvements.
  • Identify operational risks and recommend mitigation strategies.
  • Assist OFB Managers over Disbursements, Revenue, Financial Reporting, Budget, and Payroll with the review and update of position descriptions.
• Organizational Readiness
  • Collaborate and assist with the development, maintenance, and standardization of templates, forms, procedures, and documentation used by Department divisions and offices to ensure materials’ and messaging consistency.
  • Assist with development and maintain training plans and role-based training outlines.
  • Coordinate onboarding activities for new employees.
  • Monitor completion of required training within the People First Learning Management System (LMS).
  • Coordinate section meetings, agendas, action items, and follow-up activities.
  • Assist management with organizational planning and communication.
• Readiness and Cutover
  • Support cutover planning, transition and execution activities to ensure business and organizational continuity during the system implementation.
  • Coordinate Chart of Accounts (COA) crosswalk updates between stakeholders.
  • Support agency cutover planning activities.
  • Coordinate Payment Data and Prepayment Analysis activities.
  • Assist with the monitoring of implementation readiness activities.
  • Facilitate communication between business units during implementation.
• Resource Management
  • Coordinate and facilitate meetings with stakeholders and workgroups, including agenda preparation, scheduling, meeting facilitation, documentation of meeting outcomes, action item tracking, and follow-up activities.
  • Assess staff workload distribution.
  • Recommend reassignment of responsibilities to improve operational efficiency.
  • Prepare management reports identifying workload trends and operational issues.
  • Promote collaboration among stakeholders and facilitate consensus-building to support successful project outcomes and operational objectives.
  • Conduct research, collect and analyze data, evaluate alternatives, and prepare findings and recommendations to support management decision-making.
• Operational Leadership
  • Coordinate cross-functional business activities.
  • Monitor project deliverables and implementation milestones.
  • Facilitate issue identification and resolution.
  • Prepare executive-level status reports.
  • Lead or participate in special projects assigned by management.
• Other duties as assigned.

Qualifications

Qualifications – Here’s What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• Minimum seven (7) years of iIT experience.
• Bachelor’s degree in computer science, Information Systems, Business Administration, or related field. Equivalent professional experience may substitute for degree requirements.
• Minimum four (4) years of experience performing business process analysis, business process reengineering, process improvement, or organizational change initiatives.
• Minimum two (2) years of experience performing project management.
• Experience working on large, complex enterprise-wide projects requiring coordination across multiple business units and stakeholders.
• Experience facilitating process improvement efforts involving multiple departments, agencies, or organizational units.
• Experience documenting current-state and future-state business processes, workflows, and operational procedures.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Ability to create/harness harmony amongst team members.
• Ability to keep stakeholders informed appropriately.
• Ability to work with minimal supervision.
• Must possess problem-solving skills.
• Exceptional communication skills, both oral and written
• Strong facilitation and interpersonal skills.
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Preferred Qualifications:

• Excellent general documentation skills.
• Excellent interpersonal skills.
• Experience interacting with functional groups within the Accounting organization to communicate and clarify customer requirements.
• Experience using SharePoint for collaboration and document management.
• Experience working under general direction of senior level management.
• Experience documenting business processes and standard operating procedures.
• Experience working with the State or with other governments similar in size in terms of annual budget and full-time equivalent (FTE) employee count.
• Knowledge and/or experience with the Florida Accounting Information Resource (FLAIR) subsystem.
• Knowledge and application of Finance and Accounting practices.
• Knowledge of Florida PALM project.
• Knowledge and application of State of Florida financial, accounting, budgeting, procurement, or grants management processes.
• Track record of taking responsibility for end-to-end execution of tasks/assignments.
• Demonstrated experience leading business process improvements.
• Experience supporting fiscal year-end activities, financial reporting budgeting, procurement, or grants management processes
• Strong engagement skills.
• Strong Organizational skills.
• Knowledge and application of preparation of policy and position description documents.
• Knowledge and application of functional flow charting using Visio or comparable software.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Able to work onsite in Tallahassee, Florida.
• Professional office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.

• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.