Bilingual Medical Receptionist – AdvancedMD | English & Spanish

Location: Remote
Schedule: Full-time, Monday–Friday, 9:00 AM–5:00 PM CT
Language: English & Spanish

About the Role

We are hiring an experienced Medical Receptionist / Medical Front Desk professional to support a U.S.-based pain management practice.

The ideal candidate has at least 3 years of hands-on medical front-desk experience and at least 3 years of experience working in U.S. healthcare. The role also requires hands-on experience using AdvancedMD in a medical practice.

The right candidate should be comfortable independently managing patient scheduling, registration, insurance verification, medication prior authorizations, pharmacy communication, patient intake, and other day-to-day medical front-desk responsibilities.

This is a medical front-desk position. Candidates must have substantial U.S. healthcare and medical receptionist experience.

Required Qualifications

• 3+ years of experience working as a Medical Receptionist, Medical Front Desk Receptionist, or similar medical front-desk professional
• 3+ years of experience working in U.S. healthcare
• Hands-on AdvancedMD experience – required
• Previous experience working directly in a U.S. medical practice
• Fluent/professional English and Spanish
• Experience scheduling, rescheduling, and confirming patient appointments
• Experience with patient registration and new patient intake
• Experience verifying insurance eligibility and benefits
• Experience handling medication prior authorizations
• Experience communicating with pharmacies regarding prescriptions and medication-related follow-ups
• Experience managing incoming and outgoing medical faxes
• Experience maintaining accurate patient records, demographics, and documentation
• Strong understanding of U.S. medical office workflows
• Ability to work independently and manage multiple front-desk responsibilities

Key Responsibilities

Medical Front Desk & Patient Scheduling

• Answer inbound patient calls and assist with medical office-related inquiries
• Schedule, reschedule, and confirm patient appointments
• Register new patients and collect required demographic and medical information
• Maintain accurate patient information and appointment records
• Support daily front-desk and administrative operations
• Coordinate patient communication in both English and Spanish

Insurance & Patient Intake

• Verify patient insurance eligibility and benefits
• Collect and document patient and insurance information
• Assist patients with insurance-related questions
• Complete and maintain accurate new patient intake information
• Ensure patient information is accurately entered and maintained in AdvancedMD

Medication Prior Authorizations & Pharmacy Communication

• Process and follow up on medication prior authorizations
• Communicate with pharmacies regarding prescription and medication-related inquiries
• Follow up on authorization and pharmacy requests
• Document medication-related communications accurately

Medical Office Administration

• Manage incoming and outgoing medical faxes
• Maintain accurate patient documentation and records
• Respond to patient questions professionally and appropriately
• Communicate with patients, pharmacies, and medical-office staff
• Follow established U.S. healthcare and medical-office procedures

Required Experience

Medical Front Desk: 3+ years
U.S. Healthcare: 3+ years
AdvancedMD: Hands-on experience required
English: Professional fluency
Spanish: Professional fluency

Technical Requirements

Required

• AdvancedMD – hands-on experience required
• Medical scheduling
• Patient registration and intake
• Insurance verification and eligibility
• U.S. healthcare administrative workflows
• Medication prior authorization experience
• Pharmacy communication
• Medical documentation and fax management

Preferred

• FreedomVoice
• Pain management experience
• Specialty medical practice experience
• Experience with other U.S. medical practice management or EHR/EMR systems

Ideal Candidate Profile

We are looking for someone who has spent at least 3 years working in a medical front-desk role and at least 3 years working within the U.S. healthcare system.

The ideal candidate has direct experience in a U.S. medical practice and can independently handle patient scheduling, registration, insurance verification, new patient intake, prior authorizations, pharmacy communication, and medical-office administration.

They should already be comfortable using AdvancedMD and communicating professionally with both English- and Spanish-speaking patients.