Assistant Store Manager NBL
Posted
The Assistant Store Manager supports the Store Manager in leading the day-to-day operation of the Blenheim store. This role is responsible for driving sales performance, delivering exceptional customer service, developing team capability, maintaining operational standards, and ensuring a safe and productive working environment. The ASM acts as a role model for the team and assumes responsibility for the store in the Store Manager's absence.
Sales & Performance
Sales & Performance
- Support the delivery of store sales, conversion, ATV, IPC, and add-on targets.
- Support the delivery of store sales, conversion, ATV, IPC, and add-on targets.
- Analyse store performance and identify opportunities to improve results.
- Analyse store performance and identify opportunities to improve results.
- Lead by example on the sales floor through proactive customer engagement.
- Lead by example on the sales floor through proactive customer engagement.
- Drive promotional activity execution and seasonal campaign implementation.
- Drive promotional activity execution and seasonal campaign implementation.
- Ensure the team consistently maximises every customer interaction.
- Ensure the team consistently maximises every customer interaction.
Customer Experience
Customer Experience
- Deliver an outstanding customer experience that reflects Mountain Warehouse values.
- Deliver an outstanding customer experience that reflects Mountain Warehouse values.
- Resolve customer concerns promptly and professionally.
- Resolve customer concerns promptly and professionally.
- Coach team members on effective selling techniques and customer service standards.
- Coach team members on effective selling techniques and customer service standards.
- Ensure the store remains welcoming, organised, and customer-focused at all times.
- Ensure the store remains welcoming, organised, and customer-focused at all times.
Leadership & People Development
Leadership & People Development
- Assist with recruitment, onboarding, and training of new team members.
- Assist with recruitment, onboarding, and training of new team members.
- Provide regular coaching and feedback to support team development.
- Provide regular coaching and feedback to support team development.
- Motivate and inspire the team to achieve both individual and store objectives.
- Motivate and inspire the team to achieve both individual and store objectives.
- Support performance management processes where required.
- Support performance management processes where required.
- Foster a positive, inclusive, and high-performing team culture.
- Foster a positive, inclusive, and high-performing team culture.
Operations & Compliance
Operations & Compliance
- Ensure all operational procedures are followed accurately and consistently.
- Ensure all operational procedures are followed accurately and consistently.
- Support stock control processes, stocktakes, and inventory management.
- Support stock control processes, stocktakes, and inventory management.
- Oversee visual merchandising standards and store presentation.
- Oversee visual merchandising standards and store presentation.
- Ensure cash handling and banking procedures are completed correctly.
- Ensure cash handling and banking procedures are completed correctly.
- Maintain compliance with company policies, health and safety requirements, and employment legislation.
- Maintain compliance with company policies, health and safety requirements, and employment legislation.
Health & Safety
Health & Safety
- Promote a strong safety culture within the store.
- Promote a strong safety culture within the store.
- Ensure hazards are identified, reported, and addressed promptly.
- Ensure hazards are identified, reported, and addressed promptly.
- Support workplace injury prevention and Return to Work processes where applicable.
- Support workplace injury prevention and Return to Work processes where applicable.
- Maintain a safe environment for customers and team members.
- Maintain a safe environment for customers and team members.
Essential
- Previous retail leadership experience at Supervisor, Key Holder, or Assistant Store Manager level.
- Proven ability to drive sales and achieve targets.
- Strong customer service and relationship-building skills.
- Excellent communication and coaching abilities.
- Good organisational and time-management skills.
- Ability to work in a fast-paced retail environment.
Desirable
- Experience within outdoor, apparel, or specialty retail.
- Experience with roster management and labour productivity.
- Understanding of retail KPI reporting and analysis.