Assistant, Relationship Manager
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To support the Relationship Manager with the day-to-day management and maintenance of an allocated portfolio, serving as a central contact point for clients and enabling efficient delivery of their banking needs.
- Support the Relationship Manager in managing portfolio performance, client service, credit, compliance and operational requirements.
- Respond to client requests and resolve queries and complaints within agreed timelines, taking ownership through to completion.
- Maintain accurate and up-to-date client records, mandates, documentation, account information and portfolio reports.
- Prepare documentation and provide input for credit applications, annual reviews, facility requests and related credit motivations.
- Monitor account conduct, expiring limits, excesses, overdue reviews and other indicators of portfolio risk, escalating concerns promptly.
- Ensure adherence to KYC, onboarding, regulatory, compliance and internal risk requirements.
- Identify cross-sell, retention and new business opportunities and refer qualified leads to the Relationship Manager.
- A first degree in Business, Commerce or a related field.
- At least three years’ relevant experience in Business or Commercial Banking, including portfolio management, branch sales or client service.
- Practical experience in preparing credit motivations and a sound understanding of lending principles.
- Knowledge of banking products, client onboarding, KYC, risk and compliance requirements.
Behavioural Competencies:
- Developing Strategies
- Directing People
- Embracing Change
- Empowering Individuals
- Establishing Rapport
- Making Decisions
Technical Competencies:
- Economic Capital Management
- Financial Acumen
- Process Governance
- Risk Identification
- Risk Reporting
- Risk Response Strategy
- Risk/ Reward Thinking