Assistant Manager - Operations - Travel

Manage team performance

Provide effective coaching and constructive feedback to subordinates

Take customer service and escalation when needed

Holds team huddle/coaching session/goal-setting/one on one as needed/required

Handles escalated requests and researches answers posted by associates to ensure customer satisfaction

Reviews and analyzes performance data, creates action plans and monitors execution to ensure goals are met

Holds regular check-in meetings with the client to keep them informed of the trends, changes and development within the team

Facilitates learning sessions to enhance associate technical and communication skills

Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards and other ad hoc tasks

College Degree

At least 2 years work experience Travel Experience

Rotational shifts and week offs
Work from Office