Assistant Manager Housekeeping - The Hoxton Bengaluru City

What you’ll do…

• Together with our Executive Housekeeper, take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to.
• Lead and inspire the housekeeping team by example, creating an environment where they can be themselves, feel supported and empowered.
• Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training, and regular checks.
• Pro-actively identify opportunities to improve and enhance processes and procedures.
• Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Control and management of the housekeeping stock, ensuring all orders are monitored.
• Get actively involved in the team’s development to realise their full potential, so we grow together as a Hoxton family.
• Work closely with other teams (front office, maintenance, F&B) towards the overall goal of creating a memorable experience in a beautiful space.
• Play a part in our partnership with our external housekeeping providers.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Previous housekeeping experience at a similar level, or someone who is ready to step into a leadership role.
• Knowledge of Opera or similar property management systems.
• An eagle-eye for detail, you can spot a slip in standards from a mile away.
• Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.