All-Day Dining Host, Gallery at The Savoy Hotel

Job Title: Host

Department: Food & Beverage All-day-dining: Gallery

Inspired and supported by: Restaurant General Manager

Salary: £38,900 per annum including service charge

You will be accountable for:

• Creating exceptional and memorable guest experiences that reflect The Savoy’s legendary standards of service and consistently deliver against Forbes Five-Star expectations across our Food & Beverage outlets.

• Anticipating our guests’ individual needs and preferences, delivering intuitive, personalised and gracious service with genuine warmth, confidence and attention to detail.

• Acting as an ambassador for The Savoy, bringing our heritage, stories and Food & Beverage experiences to life through engaging and knowledgeable conversations with our guests.

• Demonstrating an exceptional knowledge of our menus, ingredients, preparation methods, beverages, promotions and experiences, enabling you to provide thoughtful and tailored recommendations.

• Taking personal ownership of the guest journey, recognising opportunities to create special moments and lasting memories, and responding confidently and discreetly to individual requests.

• Maintaining an impeccable professional presence and presentation at all times, reflecting the elegance, grooming standards and sophistication expected of a Savoy colleague.

Your key responsibilities & contribution will be:

• Delivering warm, polished and highly personalised service, combining the precision expected of a Forbes Five-Star hotel with the distinctive personality and genuine hospitality for which The Savoy is renowned.

• Welcoming and engaging with guests confidently, building natural rapport and ensuring every interaction feels personal rather than transactional.

• Guiding guests through our Food & Beverage offering with enthusiasm and expertise, understanding their preferences and making considered recommendations that enhance their experience.

• Taking reservations accurately and thoughtfully, capturing relevant guest preferences and details to support a seamless and personalised experience from arrival to departure.

• Identifying natural opportunities to enhance the guest experience and drive revenue through intelligent recommendations, thoughtful upselling and a strong understanding of our wider hotel offering.

• Sharing your knowledge of our menus, beverages, seasonal experiences, promotions and The Savoy’s rich heritage and stories, confidently adapting your approach to each guest.

• Working collaboratively across Food & Beverage and the wider hotel, communicating guest preferences and relevant information to ensure a seamless experience across every touchpoint.

• Taking ownership of guest requests and concerns with professionalism, discretion and urgency, seeking support when appropriate and ensuring matters are followed through to resolution.

• Upholding the highest standards of cleanliness, presentation, food safety and health & safety, ensuring every element of the guest environment reflects our Five-Star standards.

• Ensuring menus, collateral and all guest-facing materials are immaculately presented, accurate and readily available, while completing required administrative duties with care and attention to detail.

• Contributing positively to a culture of excellence, collaboration and continuous improvement, supporting your colleagues and taking pride in delivering extraordinary experiences as one team.

What you will need to do this role:

Essential:

• 1-2 years serving or hosting experience in a luxury hospitality environment

• Passion for and understanding of 5-star hospitality and what it takes to deliver it

• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction

• Quick thinking, resourceful and able to solve problems ’in the moment’

• Ability to always remain calm and courteous

• Ability to work well under pressure in a fast paced and changing environment

• Able to work collaboratively as part of a team

• Willing to work in rotating shifts including weekends and public holidays

• Excellent knowledge of spoken and written English

Desirable:

• Basic knowledge of a POS System

• Basic knowledge of Seven Rooms and OpenTable

• Industry related certifications (i.e. WSET)

• Basic knowledge of a PMS system (Opera)

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension, and life assurance

• 31–33 days of holiday (including public holidays)

• Cashback for wellbeing/healthcare expenses & Perkbox

• Exclusive discounts:

• Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)

• 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants

• 20% off at other Gordon Ramsay restaurants and Restaurant 1890

• Free stay at The Savoy after probation

• Colleague restaurant, interfaith prayer room and wellness room

• Laundry services for all colleagues

• Gym access, cycle-to-work scheme and Virgin Active membership discount

• Season ticket loan for commuting

• Employee assistance program

• English classes, optician reimbursements, and local discounts for F&B and retail