Aligne/ETRM Platform Support Engineer
Location: Houston, Texas, (Hybrid – at least 3 days onsite/week). For the first 3 months for onboarding, client may ask that the consultant comes in 5 days a week.
Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B).
We are looking for an US Energy - Aligne/ETRM Specialist to join our team as a consultant and support one of our clients in the power and energy industry.
The consultant will play a key role in supporting the transition from Aligne to Orchestrade, providing day to day production and operational support throughout the implementation.
As a functional and technical subject matter expertise for the FIS Aligne Energy Trading and Risk Management (ETRM) platform, the consultant will act as a primary liaison between frontend commercial trading desks, middle-office risk management, backend financial accounting, and internal IT delivery teams. The position is responsible for day-to-day production support, system configuration, functional specifications mapping, and driving critical platform transformations or version upgrades.
FIS Aligne / ETRM Technical Support
Provide L2/L3 technical and functional production support for FIS Aligne/ETRM applications supporting commodity trading, risk management, scheduling, settlements, and back-office operations.
Key Responsibilities
- Provide 24×7 production support, incident triage, troubleshooting, escalation, and resolution in accordance with SLAs.
- Support the complete commodity trade lifecycle, including trade capture, amendments, positions, scheduling, nominations, confirmations, settlements, invoicing, risk, valuation, and P&L.
- Troubleshoot FIS Aligne application issues, configuration problems, data discrepancies, workflow errors, batch failures, and application performance issues.
- Use SQL/Oracle to investigate trades, positions, transactions, reference data, settlements, and production data issues.
- Perform Unix/Linux troubleshooting, log analysis, process monitoring, shell scripting, and file-system investigation.
- Monitor and troubleshoot EOD/EOM batch jobs, Control-M/Autosys processes, scheduled tasks, and dependent workflows.
- Support integrations using REST/SOAP APIs, XML/JSON, SFTP, messaging, and file-based interfaces between ETRM and downstream/upstream systems.
- Investigate market-data, pricing, curve, position, valuation, MTM, and P&L discrepancies.
- Perform root-cause analysis (RCA), problem management, incident reviews, and implement permanent corrective actions.
- Coordinate with traders, risk, scheduling, settlements, accounting, developers, DBAs, infrastructure teams, and FIS/vendor support.
- Manage ServiceNow incidents, problems, changes, releases, and production deployments following ITIL/change-management processes.
- Support application upgrades, patches, releases, testing, and production validation.
- Create technical documentation, knowledge articles, support procedures, and provide user/vendor communication.
Required Skills
- FIS Aligne / ETRM
- Commodity/Energy Trading & Trade Lifecycle
- Production/Application Support – L2/L3
- SQL, Oracle, Unix/Linux, Shell Scripting
- Batch Processing / Control-M / Autosys
- REST/SOAP APIs, XML/JSON, SFTP
- Market Data, Risk, P&L, Valuation, Settlements
- ServiceNow / ITIL
- Incident, Problem, Change & Release Management
- Root Cause Analysis and troubleshooting
- Strong communication and stakeholder-management skill
Preferred: Experience supporting energy/commodity trading environments, physical and financial commodities, EOD/EOM processing, application upgrades, automation using Python/Shell, and vendor management.
Company’s Benefits
At Talan, we invest in our employees' well-being and empower them with benefits, including:
- 💵 Competitive salary between USD $110,000 - US$140,000
- 💸401(k) retirement plan with company matching
- 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
- 📴8 paid holidays + 5 sick days + 2 personal days per year
- ❤️🩹Company health, dental, and vision insurance plans + FSA
- 🦺Voluntary STD and LTD
- 🚍 Commuter/transit benefits
All your information will be kept confidential according to EEO guidelines.