Accounts Receivable Specialist

What Your Mission Is:

The Accounts Receivable Specialist will be responsible for managing Maven’s accounts receivable process from invoicing through collection, ensuring payments are received accurately and on time. This individual will work closely with customers and our Sales, Production, Claims, and Operations teams to resolve outstanding balances, maintain accurate account records, and help keep cash flow moving while delivering a professional customer experience.

What You'll Do:

• Manage and monitor customer accounts, outstanding invoices, and accounts receivable aging.
• Follow up consistently with customers regarding outstanding balances and upcoming payments.
• Process and accurately apply customer payments to the appropriate accounts and invoices.
• Prepare and send invoices, payment reminders, statements, and other collection-related communications.
• Identify overdue accounts and take appropriate follow-up action based on company collection procedures.
• Communicate professionally with homeowners regarding balances, payment expectations, and account questions.
• Coordinate with Sales, Production, Claims, and other internal teams to resolve billing discrepancies or issues delaying payment.
• Maintain accurate notes, payment records, customer communications, and account statuses within company systems.
• Reconcile accounts and investigate discrepancies between invoices, payments, credits, and customer balances.
• Assist with tracking insurance proceeds, customer responsibility amounts, supplements, change orders, or other project-related balances when applicable.
• Escalate collection issues or significantly past-due accounts to leadership when necessary.
• Provide regular reporting on outstanding receivables, aging balances, collections activity, and accounts requiring attention.
• Help improve accounts receivable processes, documentation, and follow-up procedures to support faster and more consistent collections.
• Maintain confidentiality and accuracy when handling customer and financial information.

What Qualifications You Will Need:

• Previous experience in accounts receivable, collections, billing, bookkeeping, accounting support, or a related financial role.
• Strong attention to detail and ability to maintain accurate financial records.
• Excellent written and verbal communication skills, particularly when discussing payments or resolving customer concerns.
• Comfortable making outbound collection calls and following up consistently on outstanding balances.
• Strong organizational and time-management skills with the ability to manage multiple accounts and priorities.
• Ability to review account information, identify discrepancies, and work through issues independently.
• Professional, persistent, and customer-focused approach to collections.
• Ability to work effectively across multiple departments and communicate clearly when additional information or action is needed.
• Comfortable learning and working within CRM, accounting, payment processing, and project management systems.
• Proficiency with spreadsheets and basic financial reporting.
• Roofing, construction, home services, insurance restoration, or similar industry experience is a plus.
• Experience with QuickBooks or similar accounting software is a plus.

Why Join Maven?

• Competitive compensation and benefits.
• Opportunity to join our Maven Leadership Academy.
• Opportunity to be part of a growing, innovative company.
• Dynamic and supportive work environment.
• Commitment to professional growth and development.