Accounts Receivable Officer (Fixed- Term)

PRIMARY FUNCTION

Role Purpose

To manage credit, claims, and collections for major accounts, ensuing accurate processing, timely payments and effective resolutions

Key Accountabilities

Credit and Claims Management – process credit notes related to;

• Damaged stock, Short supply, Duplicated orders, Rejected delivery, Returned delivery, Expired stock - major account, Promo discount, Faulty product

Promotional Claims Administration

• Oversee promotional discount claims through TPM (Salesforce)

• Reconcile customer accounts and upload claims to TPM

• Follow up with KAMs for uploaded claims approval

• Process and offset credit once approved by the Sales Accounts Team

Uncollectable Debts – support the management of bad depts resulting from customer liquidation or

administration

• Credit Control – Major Accounts

• Allocate incoming payments

• Manage and investigate customer claims via customer service

• Reconcile customer accounts

• Act as the primary liaison for customer queries and issue resolution

• Follow up unpaid invoices via portals for grocery accounts

• Follow up overdue accounts

Cash Collections – monitor and ensure timely collection of all outstanding customer debts

Key Relationships

Internal

• Sales Accounts

• Customer Service

• Finance

• Supply Chain

• IT

External

• Customers

• Insurer

Key Skills and Competencies

• Accounts Receivable Management – understanding of invoicing, credit notes and payment allocation

• Claims Processing – experience in managing and resolving credit claims

• Reconciliation – accuracy in reconciling customer accounts and resolving discrepancies

• Negotiation – confident in negotiating payment arrangement or claim resolutions

• ERP/ CRM Systems experience

• Intermediate to advanced excel skills