Accounts Receivable Disputes Specialist with Latvian
Posted
We are seeking an experienced Accounts Receivable Specialist to independently resolve moderately complex customer deductions and disputes while serving as a functional subject matter expert (SME) for dispute processes, policies, and tools. This role focuses on maximizing recovery, reducing recurrence through root cause analysis, and partnering cross-functionally to address upstream drivers that impact billing accuracy, collections outcomes, and financial reporting. The ideal candidate can handle escalations, mentor junior team members, and translate dispute insights into actionable improvements.
Key Responsibilities:
- Portfolio Ownership (Complexity & Impact): Manage a portfolio of moderately complex disputes/deductions (e.g., pricing/term interpretation, compliance-related fees, multi-line invoice discrepancies, repeat offender patterns) through resolution and recovery.
- Advanced Investigation & Validation: Conduct deep-dive research across ERP, customer portals, proof of delivery, pricing/rate cards, contracts/terms, and internal operational data to validate claims and determine outcomes.
- Escalation & Negotiation Support: Serve as an escalation point for analysts; lead customer and internal negotiations to challenge invalid claims and secure repayment or documentation-based denial.
- Financial Impact & Controls Awareness: Understand and communicate dispute impacts to accounts receivable (AR), revenue, credits, reserves/allowances, and period-close timelines; ensure outcomes follow policy and approvals.
- Documentation & Case Management Rigor: Maintain complete dispute case files (evidence, rationale, approvals, correspondence) to support audit readiness and consistent decisioning.
- Cross-Functional Partnership: Collaborate with Sales, Customer Service, Billing, Operations, and Collections to resolve root causes and prevent rework, rebills, and future disputes.
- Trend Analysis & Reporting: Track dispute drivers, cycle times, recovery rates, and aging; provide actionable insights and recommendations to reduce recurrence.
- SME & Continuous Improvement: Support updates to reason codes, playbooks, templates, and workflows; recommend control enhancements and automation opportunities.
- Mentorship: Coach analysts on investigation methods, documentation standards, prioritization, and customer